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or feel free to contact me as well
I am not liable or responsible in any way if you have an allergic reaction to a product I offer for sale either here, on any online format or site, or in person. I freely offer ingredient lists to all products, however, there is absolutely no way I or any person can know or control every other person's physical allergies. Always test a new product before using it in large quantities and areas.
Refunds or Exchanges:
If a product does not perform properly I will exchange it for a similar product of equal value. We can discuss this exchange to ensure you are satisfied with the new product whether it be one of the same item or one of equal value. Shipping costs are the customers responsibility. I ask that you please contact me prior to requesting an exchange so we can discuss any possible concerns with your product. It could simply need tweeking in the method of use or storage, who knows. However, your satisfaction is the most important concern!
Refunds may be offered at my discretion, but I first work with an exchange or replacement, due to the nature of my business as I make each product to order (except soap).
I work hard to develop quality products. Because I am a small, one person operation, items are generally made to order. One of the things I enjoy offering is a limited amount of customization. For instance, you may notice a product contains Avocado oil which is an ingredient you do not like. Let's talk, I might be able to offer an alternative that better suits your needs. Certain customization's may increase the price of an item however.